Refund policy
Return & Refund Policy
Last updated: September 24, 2026
At Hidden Harbor Designs, our products are made to order. Each item is produced specifically for you after your order is placed.
Returns & Exchanges
Because our products are made to order, we generally do not accept returns or exchanges for:
- ordering the wrong size or color;
- changing your mind;
- ordering the wrong product;
- personal preference or other reasons unrelated to a product defect.
Please carefully review the product description, size information and product details before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at:
info@hiddenharbordesigns.com
Please include your order number and clear photographs showing the issue.
If the issue is confirmed, we may offer a replacement or refund at no additional cost to you.
You will generally not be required to return the defective or damaged item.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Lost or Undeliverable Orders
If an order is returned to the fulfillment provider because an incorrect or incomplete shipping address was provided, additional shipping costs may apply if a replacement shipment is requested.
Please make sure your shipping information is correct before completing your order.
Contact
If you have a problem with your order, please contact us at:
info@hiddenharbordesigns.com
We are happy to review the issue and find an appropriate solution.