Shipping policy

SHIPPING POLICY

Last updated: September 24, 2026

At Hidden Harbor Designs, our products are made to order and fulfilled through third-party production and shipping partners. This allows us to produce products closer to their destination whenever possible and helps us avoid unnecessary long-distance shipping.

1. ORDER PROCESSING

Most orders are produced within 2–7 business days after the order has been submitted for production.

Production times are estimates and may vary depending on the product, fulfillment location, order volume, availability, holidays, and other circumstances.

During particularly busy periods, such as holidays or seasonal sales, production may take longer than usual.

Once your order has been produced, it will be handed over to the applicable shipping carrier.

2. SHIPPING TIMES

Shipping times depend on the destination, product, fulfillment location, shipping method, and carrier.

Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates.

As a general guide:

United States
Standard shipping typically takes approximately 2–8 business days after production, depending on the product and fulfillment provider.

Europe
Standard shipping typically takes approximately 2–8 business days after production, depending on the destination and fulfillment provider.

Other International Destinations
International delivery times may vary considerably depending on the destination, carrier, customs processing, and fulfillment location.

The estimated delivery time shown during checkout is the most relevant estimate for your specific order.

Please note that production time is separate from shipping transit time.

3. SHIPPING COSTS

Shipping costs are calculated based on the products in your order, destination, shipping method, and applicable fulfillment provider.

The shipping cost applicable to your order will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any such offer will be clearly stated on the website and may be subject to specific conditions.

4. FULFILLMENT LOCATIONS

Because our products are made to order, your order may be produced and shipped from different fulfillment locations depending on the product and destination.

Orders shipped within the United States may be fulfilled by a production partner located in the United States. Orders to Europe or other regions may be fulfilled from a suitable nearby facility where available.

The fulfillment location is selected based on factors such as product availability, destination, production capacity, and shipping logistics.

As a result, the return address shown on shipping documentation may differ from the address of Hidden Harbor Designs.

5. TRACKING

Where tracking is available for the selected shipping service, you will receive tracking information by email after your order has been shipped.

Please note that tracking information may take some time to become active after a shipping label has been created.

Some shipping services or destinations may not provide full tracking throughout the entire delivery process.

6. DELIVERY DELAYS

We make reasonable efforts to ensure that orders are produced and delivered within the estimated timeframes.

However, delivery dates are estimates and may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processing;

  • severe weather;

  • strikes or transportation disruptions;

  • public holidays;

  • unusually high order volumes;

  • production delays;

  • incorrect or incomplete shipping information;

  • technical or logistical problems; or

  • other unforeseen circumstances.

We will not be responsible for delays caused by circumstances outside our reasonable control, except where applicable law provides otherwise.

If your order appears to be significantly delayed beyond the estimated delivery timeframe, please contact us at [BUSINESS EMAIL] and include your order number.

7. INCORRECT SHIPPING ADDRESS

Please carefully review your shipping information before completing your purchase.

If an order has not yet entered production, we may be able to correct an incorrect address. Please contact us as soon as possible after placing your order.

Once an order has entered production or has been shipped, we may be unable to change the delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if a replacement shipment is requested.

8. LOST OR MISSING PACKAGES

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate.

If the package still cannot be located, contact us at [BUSINESS EMAIL] with your order number and tracking information.

We will review the situation with our fulfillment or shipping partner and, where appropriate, assist with the available resolution.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

9. DAMAGED PACKAGES OR PRODUCTS

If your order arrives visibly damaged, please take photographs of the packaging and the product before disposing of the packaging.

If the product itself is damaged or defective, please contact us at [BUSINESS EMAIL] as soon as possible and provide:

  • your order number;

  • photographs of the product;

  • photographs of the packaging where relevant; and

  • a brief description of the problem.

Depending on the circumstances, we may offer a replacement, refund, or another remedy available under our Return & Refund Policy and applicable law.

Please do not return a damaged or defective product to our business address unless we have specifically instructed you to do so.

10. CUSTOMS, DUTIES AND IMPORT TAXES

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Where such charges are not collected at checkout, they may be payable by the customer upon importation.

These charges are imposed by the destination country or its authorities and are outside our control.

Customers are responsible for providing any information reasonably required for customs clearance.

11. SPLIT SHIPMENTS

If you order multiple products, your items may occasionally be produced and shipped separately.

This can happen when products are manufactured by different fulfillment partners or at different locations.

If your order is shipped in multiple packages, you may receive separate tracking information and the packages may arrive at different times.

12. SHIPPING RESTRICTIONS

Shipping availability depends on the destination, product, fulfillment provider, and applicable carrier restrictions.

Certain products may not be available for delivery to certain countries or regions.

If we are unable to fulfill an order because delivery to the selected destination is unavailable, we will contact you and, where appropriate, provide a refund for the affected order.

13. CONTACT

If you have any questions regarding shipping or delivery, please contact us:

Hidden Harbor Designs
Email: info@hiddenharbordesigns.com

Please include your order number whenever contacting us about an existing order.

Please also see our Return & Refund Policy and Terms of Service for additional information about orders, refunds, statutory consumer rights, and defective products.